Tim Prugar

What Does Net Neutrality Mean for CX?

(Photo by Adam Birkett on Unsplash) With the looming December 14th FCC vote to overturn Obama-era net neutrality rules, activists and lobbyists are hard at...

How to Fight Fraud and Provide a Frictionless Customer Experience

With studies showing that most consumers are willing to pay more for a better customer experience, there’s been an arms race to create the...

What Does A Customer Experience When You Handle Fraud the Right Way?

Speed I had just become the victim of credit card fraud. While sitting at my desk, I received an email alert from my bank —...

Grow Your NPS by Making These 3 Improvements in the Call Center

Net Promoter Scores have become an important yardstick for organizations to measure overall customer satisfaction with a product or service, as well as brand...

New Posts