Tom Martin
Tom Martin
CX and contact center strategist, product lifecycle expert, partnership builder, and avid biker/skier/hiker are just some of the skills that define Tom Martin. After a career building a multi-billion dollar online business at Verizon, where he managed programs geared toward revenue and service, Tom now serves as CEO of Glance Networks where he and his team help enterprises create the ultimate customer experience with smart, omnichannel visual engagement solutions based around integrated cobrowse, screen share, mobile app sharing, and one-way agent video.
Guerilla Tactics to Deliver Quick CX Wins
In guerrilla warfare, military leaders forgo the traditional lengthy military strategic planning process in favor of lightning-quick tactical strikes that contribute to the longer-term...