Tom Caper
Tom Caper
Tom is an experienced sales professional with 15 years experience in technology sales including ERP, CRM and BI; and currently writes for ERP software provider Rand Group.
The Case for Outsourcing Customer Service – Debunking 5 Popular Myths
Just a decade ago outsourcing used to be the elephant in the room of corporate board meetings. Today outsourcing is one of the most...
3 Easy Steps to Get More Value from Big Data
Over the past few years, the term Big Data has gone from being a hot buzz word in the technology industry to a highly...
How to Choose CRM for the Cloud
So your company has decided to move to a cloud-based customer relationship management (CRM) platform. The question is: what happens next? You've most likely...