Tom Cunningham

Fill Your Contact Center Seats with Passion, Not Just People!!!

World-renowned soccer superstar, Mia Hamm, once said, “If you don’t love what you do, you won’t do it with much conviction or passion.” As...

What is a Great Customer Service Department?

If you took a random survey of companies across the globe and ask them if they had a great customer service department, what do...

The Key Differentiator

Recently, I was siting in a room with a CEO whose products are part of the luxury goods market. During our time together we...

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