SCENE: You are a marketing manager, responsible for the launch of a critical new product line. You are talking to an IT Manager responsible for the data you need to report on the success of your marketing …
[Sept 10-11, London] Satmetrix invites you to hear world-class speakers, like Joseph Jaffe, engage in hands-on workshops and become Net Promoter certified – whilst we celebrate the fan at the Chelsea Football Club. Join the Premier League of CX devotees at an historic football stadium with an indie rock band from Scotland.
[Sept 22-23, London; Nov 13-14, Hong Kong; Nov 18-19, Melbourne] An internationally recognized program with proven track record of success - being run for 44 times in 18 cities with attendees from 61 countries. The program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Book early to enjoy USD300 discount.
[Oct 14-16, London] Unlock the full potential of your customer experience program. Gain new insights on how to transform your customer feedback strategy. We leverage Medallia’s expertise to provide case studies based on world-class organizations. You’ll leave with an action plan including next steps to drive all levels of your business toward customer-centricity.
[Recorded May 22] Navigating multiple channels often adds up to a very frustrating experience for customers. And companies can waste millions of dollars in unnecessary service calls to deal with "touchpoint amnesia." View this CX Forum for success stories, implementation tips and leadership requirements.
[Recorded June 26] Thanks to the Social Web, B2B prospects have become much more elusive to contact with traditional sales processes. Learn how marketers can deliver an Amazon-like buyer experience to increase engagement, generate more qualified leads and ultimately drive revenue growth.