Tobias Bessone

Banks are thriving with sophisticated digital signage

Bank branches are the forecourt of modern banking. Realizing that branches are the prime customer touch points, banks all around the world are augmenting their use of digital signage for in-branch branding, customer promotions, reducing perceived waiting times, and uplifting ambiance. With the burgeoning...

Looking Outwards for an Answer to DMV Overload: New Tech which Could Lighten the...

Nowadays, mentioning an upcoming trip to the DMV is likely to be met a look of pity, on par with a looming root canal or wisdom tooth operation. However, unlike an optional trip to the dentist, more than 214 million registered drivers are legally...

Augmenting the In-Store Customer Journey

Image Source: Wavetec Customer Journey As avid Apple fans anticipate the release of the iPhone 7 they are faced with a dilemma: Join the masses queueing outside the local Apple Store, or escape the crowds and order online for next-day delivery. Both options come with…

The Pentagon of Customer Service

Customer centricity in businesses is the most sought-after competitive edge. By 2017, 89% of companies expect customer experience to be their chief differentiating parameter. Satisfied customers not only improve the business’ reflection in the market, they become loyal advocates of the brand, advertising it...

Hearing the Uncomfortable Truth: 3 Ways Technology is Streamlining Customer Feedback

Source: Wavetec Customer Feedback Solution Business leaders across the board recognize that gathering positive and negative feedback is the most effective means of molding a service around the real wishes and needs of consumers. Esteban Kolsky the founder of ThinkJar argues that 67% of customer...

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