Tobias Bessone

Banks are thriving with sophisticated digital signage

Bank branches are the forecourt of modern banking. Realizing that branches are the prime customer touch points, banks all around the world are augmenting...

Looking Outwards for an Answer to DMV Overload: New Tech which Could Lighten the...

Nowadays, mentioning an upcoming trip to the DMV is likely to be met a look of pity, on par with a looming root canal...

Augmenting the In-Store Customer Journey

Image Source: Wavetec Customer Journey As avid Apple fans anticipate the release of the iPhone 7 they are faced with a dilemma: Join the masses...

The Pentagon of Customer Service

Customer centricity in businesses is the most sought-after competitive edge. By 2017, 89% of companies expect customer experience to be their chief differentiating parameter....

Hearing the Uncomfortable Truth: 3 Ways Technology is Streamlining Customer Feedback

Source: Wavetec Customer Feedback Solution Business leaders across the board recognize that gathering positive and negative feedback is the most effective means of molding a...

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