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Taylor Jones

Taylor Jones, MBA
Arise Virtual Solutions is an industry leader in customer management business process outsourcing (CM BPO) pioneering an Uberfied approach to customer service. Arise's cloud-based platform-as-a-service combines on-demand technology & performance enabling processes with access to a nationwide network of service providers for superior customer care results.

Man vs. Machine: Chatbots and the Future of Customer Service

Technology and artificial intelligence will continue to have a growing role in customer service. Many customers are wary of this, and have had negative...

Lessons from A Past #Snowpocalypse: It’s No Joke, Especially for Customer Contact Operations

Allow me to set the scene... it was right before Valentine's Day 2014, and I was facing my first snow storm in Charlotte. The...

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