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Tim Sanchez

Tim Sanchez
ABIS Consulting Group
Tim Sanchez is dedicated to promoting remarkable customer experiences through leadership and personal development.

Customer Expectations You Can Ignore

In a few previous posts on customer experience, I’ve harped on the importance of setting and managing customer expectations. Expectations are created through our...

22 Inspirational Customer Service Quotes

Customer service is important; that’s a no-brainer these days. Actually delivering great customer service on a consistent basis is another story altogether. Here are...

Are You Prepared To Be an SOB?

You may not know it, or want to accept it, but you’re an SOB. At least, that’s how your customers see you. I’m talking about...

4 Lessons From the Best Teacher You’ve Never Heard Of

I was turning back the clock in my head the other day (takes a lot longer than it used to) and was thinking about...

Bad Customer Experiences Are More Expensive Than You Think

How much does a bad customer experience cost? The number may surprise you. I read an article on FastCompany.com yesterday that shared results from the...

10 Things that are Killing Your Dreams

Do you ever wonder where the day went? Do you ever look back at a month and struggle to think of anything substantial you...

Customer Experience via Prezi

I started playing around with Prezi the other night and ended up putting some previous thoughts together using this very cool (and free) presentation...

Does Social Media mean More or Better?

How are you using social media with regards to your relationships? Do you use the power of social media to connect with more people...

How LEGO does Customer Experience

I visited a LEGO store opening in Austin, TX last weekend. It was a family affair, as my mom, wife, two sons, brother, sister-in-law,...

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