Tim Sanchez
ABIS Consulting Group
Tim Sanchez is dedicated to promoting remarkable customer experiences through leadership and personal development.
In a few previous posts on customer experience, I’ve harped on the importance of setting and managing customer expectations. Expectations are created through our...
Customer service is important; that’s a no-brainer these days. Actually delivering great customer service on a consistent basis is another story altogether. Here are...
You may not know it, or want to accept it, but you’re an SOB. At least, that’s how your customers see you. I’m talking about...
I was turning back the clock in my head the other day (takes a lot longer than it used to) and was thinking about...
How much does a bad customer experience cost? The number may surprise you. I read an article on FastCompany.com yesterday that shared results from the...
Do you ever wonder where the day went? Do you ever look back at a month and struggle to think of anything substantial you...
I started playing around with Prezi the other night and ended up putting some previous thoughts together using this very cool (and free) presentation...
How are you using social media with regards to your relationships? Do you use the power of social media to connect with more people...
I visited a LEGO store opening in Austin, TX last weekend. It was a family affair, as my mom, wife, two sons, brother, sister-in-law,...