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Tim Routledge

Tim Routledge
CX Lab
My passion is the use of science to better understand human behaviour and how this evidence-based knowledge can be used to improve commercial experiences for everyone involved – customers, employees and the business itself.

How biometrics can unlock customer experience

Tim Routledge -
It was recently announced that Walmart is seeking a patent for the design of a biometric shopping trolley. While it’s very exciting that such...

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