Tim Whiting

Crowdsourcing your QA – how to tap into direct, indirect and inferred VoC to...

After leading a dozen or so major website redesigns, I am familiar with the euphoric thrill of publishing and propagating a new website.  It’s...

3 key takeaways from Forrester CXSF 2016 for CX professionals

I was fortunate to attend the recent Forrester CXSF show in San Francisco.  As I spoke with customers and analysts, and listened to the...

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