Tiffany Maleshefski
Tiffany Maleshefski
Tiffany Maleshefski is the editor of Zengage and brings more than 10 years of journalism and custom content experience to Zendesk's company blog. Prior to her tenure at Zendesk, she helped manage the custom content arm AllBusiness.com, where she helped a large number of corporate organizations develop original and innovative content for their company websites. Her work has appeared in eWeek, the San Francisco Examiner, San Francisco Magazine, Plenty, Strings, and Muso, among others.
The Level of Support Customers Expect From Online Retailers
Given the fact that online spending has jumped from $29.7 billion in 2007 to a whopping $38 billion in 2011, it's clear that customers...
Love ‘Em or Hate ‘Em, Call Centers Are Here to Stay
No one relishes the thought of having to phone up a support agent to have their issue resolved. The long hold times, the endless...
Customer Experience Is More Important Than Advertising
Even if Don Draper himself fleshed out your latest ad campaign, nothing can replace the incredible value of providing customers with the best possible...
How to Avoid an Online Customer Service Fiasco
The real-time web has given customers amazing power to vent their issues in a very public and gigantic space. It's why companies such as...
It’s Time to Offer Customer Support in Real-Time (and More of What We Learned at #RLTM)
Your customers are moving at the speed of light and they expect you are too. Consider this: 572,000 Twitter accounts are created every day, and...
Mobile Apps in the Enterprise Are the Future
Your laptop isn't irrelevant yet, but it might be soon. Sales of web-enabled smartphones, tablets, and e-readers have surpassed web-enabled laptops, notebooks, and desktop...
Why You Can’t Ignore Twitter
Because Twitter claims to have more than 175 million users, and 93% of social media users believe a company should have a presence in social...
Zack Urlocker Gets Forbes.com Hip on Groupon’s Customer Service
Everyone wants to know how Groupon does it. How it's managed to acquire more than 25 million subscribers in North America and more than...
The History of Customer Support
There was a time when customer support meant you told a shop owner your issue with what they sold you, and they either decided...
Inside the Mind of a Customer Support Agent
Before the award nominations start rolling in for best infographic ever, we need to give credit where credit is due. So a big shout...
Southwest’s Giant Diss to Customers
It really bummed us out when Southwest, an airline that's always been such a rockstar about customer service and customer experience, totally blew it...
Best Prank on a Company’s Call Center. EVER.
Cheers to the Basta comedy group and VRT Television, for pulling off one of the most fabulous pranks we've ever seen. Basically, the actors,...
The Cost of Bad Customer Service
There's not a soul out there who doesn't have at least one juicy story to tell involving some type of miserable customer service experience....
What Makes a Community Manager Tick
A few years ago, community manager positions were few and far between and only found at startups where the dress code mandated the wearing...
How Outsourced Call Centers Impact Customer Satisfaction
DISCLAIMER: By publishing this infographic, Zendesk is not implying that call centers that employ people with accents are bad. Please pause and consider what...
Phone Trees: The World’s Best Invention
Ok, not really. The second we're asked to "press 1? we grit our teeth, cancel all of our appointments for the rest of the...