Thomas Ritter | CustomerThink

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Thomas Ritter

Copenhagen Business School

Professor of Market Strategy and Business Development at Copenhagen Business School

Why Data-Driven Growth is so Difficult

Thomas Ritter - June 9, 2017

Many executives get excited about the huge potential the new digital world offers to their organizations. Yet despite the billions of profits assumed to...

New Posts

Chatbots aren’t the answer to your customer service problems

Juan Jaysingh - April 23, 2024

How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?

Dianne McCoubrey - April 23, 2024

How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology

Dhaval Sarvaiya - April 23, 2024

Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust

Kathryn Murphy - April 23, 2024

Bridging the Gap Between Marketing and Customer Experience

Annette Franz - April 23, 2024

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