Thomas Moroney

4 Sales Habits that Scare Your Customers and Capsize Your Outbound Sales

Your customer acquisition team starts with a major strike against them – and it’s not even their fault! Years of irrelevant sales calls from...

How to Lower Your Customer Acquisition Costs – Without Hurting Customer Experience

We’ve seen plenty of PR nightmares arise as businesses, with the best of intentions, attempt to prune their own acquisition budgets. The most common...

The Best Way to Calculate Customer Retention and Keep Your Clientele

Studies by Bain & Company show the effort to increase customer retention by 5% produces 25% additional profits through upsells, cross-sells, and customer referrals....

Tired of Low-Cost Offshore Vendors? It’s Time to Try a Nearshore Contact Center

Cheap isn’t our idea of a virtue. If you’ve ever driven a low-cost lemon off a used car lot or bought a shoddy home...

What You Need to Know About the Rise of AI in Customer Service

When we talk about memorable customer experiences, we tend to value what’s human. We celebrate the human touch in a conversation. We take pride...

Christmas in July? Prepare Your Holiday Season Customer Service Now

Every July you watch fireworks, barbeque, and relax by the pool. And if your business sells to consumers, you’re hopefully ramping up your customer...

3 Digital Customer Experience Strategies to Upgrade Your Brand

As a society, we’ve embraced a digital existence, but not all businesses have made the full transition. For example, though brands now accept social...

How to Tell if an Outsourced Contact Center Is Right for Your Business

Should my business outsource its contact center? At TLC, we hear this question a lot. It’s a dilemma that many companies face as they...

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