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Teresa Allen

Teresa Allen
Teresa Allen is a nationally recognized customer service speaker and customer service author. Allen is owner of Common Sense Solutions, a national training and consulting firm focused on bringing common sense to business and life. Allen is author of Common Sense Service: Close Encounters on the Front Lines and is co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty.

Airline Communication Amid Coronavirus – Any Lessons?

As a customer service speaker, I am a frequent traveler on multiple airlines. Over the past week, I have received communication from several airlines re…

Is Your Front Line Customer Service Team Likeable?

What are the factors that make a front-line employee as likeable and does this impact your business success? Here are just a few common sense…

Engaged Employees will Engage Customers!

 My customer service keynote, A 2020 Service Strategy to Grow Your Business focuses on 5 specific strategies to grow your business through Common Sense Service.…

Are You Meeting & Exceeding Customer Expectations?

​My new customer service keynote,A 2020 Service Strategy to Grow Your Business focuses on 5 specific strategies. Today's article focuses on Step ONE. Evaluate what…

Adapting Service to Varied Generations

I was just talking with a representative of a local insurance agency who mentioned that the older clients love her.  Why?  Because they love the…

The 4 Cs of Contact Center Customer Service

 Recently I had to call the contact center of FootJoy regarding an order I had placed on their website for golf shoes.  With a size…

5 Customer Service MUST DOs for 2018

​At the conclusion of any year it is wise to look back a successes and failures but also to move forward with a specific...

Why Customer Service Scripting IS Necessary

There has always been a debate on whether customer service scripting will make customer service representatives sound too mechanical and less spontaneous.  A recent...

Digital Customer Service or a Human Touch?  What DO customers WANT?

Much of current investment in customer service is focused on expanding capabilities in digital service channels and artificial intelligence.  Recent customer service studies, however,...

A Year-End Customer Service Inventory: 5 Questions to Ponder

A Year End Customer Service Inventory: 5 Questions to Ponder1.    Are we becoming more or less connected to individual customers?2.    Have we automated...

Why Putting the Customer First is Your Best Strategy

As a provider of financial industry sales and service training for 20 years, I have been nothing short of horrified to learn about what...

Do You See What I See?

Some time ago, I wrote a post generating a lot of interest titled "Have You Called Your Office Lately?" The post centered on the...

The 2016 Customer Election

While watching the never ending media commentary on the the 2016 election, it occurred to me that the political arena is not the only...

Why Good Customer Service Isn’t Good Enough

You might think that your business has 'pretty good' customer service. Congratulations! That's a whole lot better than having 'pretty bad' customer service. But...

A Tale of Two Airlines

Traveling can sometimes be a bit of a nightmare. Can I hear a rousing 'AMEN' to that?! If you live in a smaller metro...

Do your SIGNS send the right customer service message?

Customer service training often focuses on the human element of the first impression. Visual first impressions are equally important, and signage can play an...

Certifications to Build Customer Service Skills & Careers

The experts at Software Advice, an online resource for customer service software buyers, recently compiled a summary of customer service certifications that can be...

Smile + Personalization = Customer Service Success

Last week I stopped in Marshalls to look for a top to go with a new skirt. A professional shopper never stops when the...

Come Sail Away from Competitors with Customer Service

This weekend I took a stroll down memory lane at a fantastic Styx and Foreigner Soundtrack of Summer concert. Needless to say the music...

Are you planning to get ENGAGED ?

Whether you are single or married, you may need to get engaged this year! According to a recent Gallup Study on the State of...

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