Teresa Allen
Teresa Allen is a nationally recognized customer service speaker and customer service author. Allen is owner of Common Sense Solutions, a national training and consulting firm focused on bringing common sense to business and life. Allen is author of Common Sense Service: Close Encounters on the Front Lines and is co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty.
As a customer service speaker, I am a frequent traveler on multiple airlines. Over the past week, I have received communication from several airlines re…
What are the factors that make a front-line employee as likeable and does this impact your business success? Here are just a few common sense…
My customer service keynote, A 2020 Service Strategy to Grow Your Business focuses on 5 specific strategies to grow your business through Common Sense Service.…
My new customer service keynote,A 2020 Service Strategy to Grow Your Business focuses on 5 specific strategies. Today's article focuses on Step ONE. Evaluate what…
I was just talking with a representative of a local insurance agency who mentioned that the older clients love her. Why? Because they love the…
Recently I had to call the contact center of FootJoy regarding an order I had placed on their website for golf shoes. With a size…
At the conclusion of any year it is wise to look back a successes and failures but also to move forward with a specific...
There has always been a debate on whether customer service scripting will make customer service representatives sound too mechanical and less spontaneous. A recent...
Much of current investment in customer service is focused on expanding capabilities in digital service channels and artificial intelligence. Recent customer service studies, however,...
A Year End Customer Service Inventory: 5 Questions to Ponder1. Are we becoming more or less connected to individual customers?2. Have we automated...
As a provider of financial industry sales and service training for 20 years, I have been nothing short of horrified to learn about what...
Some time ago, I wrote a post generating a lot of interest titled "Have You Called Your Office Lately?" The post centered on the...
While watching the never ending media commentary on the the 2016 election, it occurred to me that the political arena is not the only...
You might think that your business has 'pretty good' customer service. Congratulations! That's a whole lot better than having 'pretty bad' customer service. But...
Traveling can sometimes be a bit of a nightmare. Can I hear a rousing 'AMEN' to that?! If you live in a smaller metro...
Customer service training often focuses on the human element of the first impression. Visual first impressions are equally important, and signage can play an...
The experts at Software Advice, an online resource for customer service software buyers, recently compiled a summary of customer service certifications that can be...
Last week I stopped in Marshalls to look for a top to go with a new skirt. A professional shopper never stops when the...
This weekend I took a stroll down memory lane at a fantastic Styx and Foreigner Soundtrack of Summer concert. Needless to say the music...
Whether you are single or married, you may need to get engaged this year! According to a recent Gallup Study on the State of...