Surabhi Ghosh Chatterjee

AI and the era of smart marketing and customer service

In 1957, when the first-ever movie based on a super-intelligent computer – ‘The Invisible Boy’ was released. A concept of having intelligent machines was...

Shopping via Voice Assistants – what do consumers expect?

Theodore Twombly’s attachment with his AI-assistant ‘Samantha’ in the movie HER might have seemed like an outlandish concept, but today with Siri, Alexa and...

Mobile will rule the technology landscape this year – trends business leaders should pay...

Marty Cooper invented the first ever mobile in 1973. It took another 20 years for the first smartphone - IBM’s Simon to arrive. Who...

Artificial Intelligence & Augmented Reality will rule the technology landscape and consumer hearts in...

Imagine a world where you can sit next to your customers and have a one on one conversation about their expectations from your brand...

Customer experiences are soaring high for airlines industry in a digital-first world.

It was a bright morning of December 17, 1903, when the Wright brothers – Orville and Wilbur made history by flying the first ever...

Retailing in a mobile-first world – what do consumers expect?

There is no denying the fact that we live in a mobile-first world. By 2020, over 70 percent of the planet’s population will own...

How Retail Industry is winning at customer experiences with Augmented reality & Virtual Retality

Technology advancements are disrupting the way enterprises connect with their customers. The retail industry has been at the forefront when it comes to experimenting...

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