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Laurie Leonard

Laurie Leonard
Laurie Leonard is the President of SUITE 1000, a U.S. based national telephone answering service. Her company has specialized in handling sales leads, appointment scheduling, and customer service calls for over 20 years.

Telephone Answering Service Secrets Revealed

The telephone answering service industry is obsessed with performance.  How to get it, improve it and achieve it faster.  You can learn how to...

Improve Your Inbound Telephone Sales Support

Mobile search will drive nearly 70 billion inbound phone calls by 2016 worth approximately $4.65 billion in sales according to a study by BIA/Kelsey! ...

How to Enhance Your Inbound Marketing and Sales

Are you a little overwhelmed by the many potential tactics that surround your inbound marketing and sales efforts? Do you feel that you have been throwing a...

Are you tracking offline leads?

Today, a lot of attention is focused on enhancing a business’s Internet presence. Marketing firms push website improvements, social media, and pay-per-click, with online...

How to Leverage a Lead Capture Answering Service

A business owner who had invested a lot of money into marketing once sought my advice after all those dollars failed to yield results....

Lead Generation: How to Produce Qualified Leads

If you are looking for ways to grow your practice, generating more qualified leads has to be at the top of your list. The...

Closing Internet Leads into Paying Customers

The Internet can give your company more exposure to prospects than ever before.  However, it has also introduced more complexity into your sales cycle....

Increase Your Odds of Connecting with Online Leads 100x!

A recent MIT study focused on the effect response times had on connecting with online leads. If you think that following up within even...

How Strategic Sales Planning Will Make the Most of Your Sales Efforts

Too often, businesses today approach sales on an ad hoc basis: they realize that sales are something they need in order to be competitive,...

Close More Leads by Improving Your Inbound Lead Response Strategy

Are you on communication overload?  E-mails, texts, calls, voice mail, lead generation platforms, marketing campaigns, and more.  Do the following situations sound familiar? Leads are...

Help Desk Management Tips to Shape Successful Employees

As a Help Desk Manager, you want to make sure your employees are able to do their jobs to their fullest potential. So, what...

Holiday Telephone Coverage Made Stress-Free

Here we are again. It's the holidays. I want to put emphasis on the plural "s" of "holidays" because with so many packed into...

Boost Your Legal Intake: Your Communication Checklist

During the past year, how many qualified leads have you attracted with your marketing…and then lost due to missed calls or a slow legal...

PR Nightmares & Exploding Phones

Protection requires preparation. In an interconnected world, it has become increasingly common for even small businesses to get hit with PR nightmares that require a...

Improve Legal Intake through Strategic Marketing Planning

Think you don't have time for "strategic planning" as part of your marketing process? Then you're probably throwing money out the window while your competitor...

Customer Perception of Quality

What is great customer service? Think about the last time you called a vendor for help. When the conversation was over, how did you FEEL?...

Are You Rewarding the Right Salespeople?

Identifying your A players is vital for success. You can only do this well if you have tracking mechanisms in place to accurately recognize and...

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