Dick Wooden
Dick Wooden
CRM specialist to help you get the answers you need with sales, service, and marketing CRM software. I help mid-sized businesses select, implement and optimize CRM so that it works the way their business needs to work. My firm is focused on client success with remarkable customer experience, effective marketing and profitable sales using CRM strategy and tools.
Time is a Thief – Success with CRM is the Cure
Time is the one resource we cannot add to not matter what.  The clock keeps ticking whether we accomplish something or not. Time steals our accurate collection...
Leveraging CRM for Mid-Size Company Growth
<span id="hs_cos_wrapper_post_body" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_rich_text" Successful Growth Requirement There comes a time when a business has to move beyond the multiple spreadsheet and Microsoft Outlook...
Components for a stronger bridge – sales enablement
Bob Apollo from Inflexion Point wrote a blog article titled:  Sales Enablement: the essential bridge between B2B Marketing and Sales.  Both of our businesses understand...
7 Helpful Ways Mobile CRM Makes a Difference in Your Business
I bet that you already have a smart phone and probably also a tablet like Apple's iPad or Samsung Galaxy 10.1 (our recommendation). Â Most...
The Necessity of CRM Systems for Manufacturing Businesses
Having a detailed overview of customer needs and requirements The main idea of CRM solutions for manufacturing companies is the fact that they allow companies...
Powering Up Your Sales Team with Tablets
Tablets are taking over the world- Engagement increases. We see them used by all different ages of people, among multiple industries and across departments. Tablets...
20 ‘Past-Due’ Warning Signs Your Business Needs a CRM System
 In "20 Warning Signs Your Business Needs a CRM System - Part 1", we discussed "Leading Indicators" - signs that you're outgrowing your current...
20 Warning Signs Your Business Needs a CRM System – Part I
Warning signs you might be ready for CRM... This is an interesting concern for having a successful business. Â If you're a solo entrepreneur with just...
Relationships – the most important differentiator in CRM
CRM - Customer RELATIONSHIP Management is People Focused... Your CRM system provides the knowledge about people in your organization and the connections they have made...
Using Your Tablet To Increase CRM Benefits
Using mobile ready CRM on tablets When it comes to CRM benefits many companies are hesitant (or even late into the game) to integrate available technology to get...
Cracking the Sales Management Code- Introduction
Greater Control over Sales Performance Neil Rackam, Author of the very popular book, SPIN Selling, expressed it best: "There's an acute shortage of good books...
Sales Key Performance Indicators in CRM: Beyond the Short Term Sale
An interesting post from Radio Ink Magazine has us thinking about sales key performance indicators. In his post, writer, Matt Sunshine, describes the familiar problem of...
CRM – for knowledge capture, distribution and improvement from
Every successful CRM system revolves around the management of knowledge. It starts with identification of the primary prospective and current customer business accounts and the...
Business Success with CRM – Why CRM Needs to Be in Your 2014 Strategy
Business Success with CRM means developing a customer focused business strategy and fully implementing a helpful CRM system into your business. As you reflect...
7 Keys to Success with CRM – Process Ties People Together
Tie People and Processes Together with CRM Once you have taken into account all the people and their needs, you need to have processes that...
7 Keys to Success with CRM – People Always Come First
Customer Relationship Management - Because People Should Always Come First If you're a business, you have customers. If you have customers, you want to keep...
The Twelve Golden Principles of Selling Smartly and using CRM
Principles lay the foundation for selling smarter with CRM by your side. A large part of our CRM system design and implementation involves the "Sales"...
How to succeed with CRM – critical success factor of people
42% in survey state that their problems with CRM were the result of "people" issues As a reader of this Business Success with CRM blog...
5 Key Ways to Retain, Build and Strengthen Customer Relationships
Never underestimate the value and reach of a loyal, repeat customer. Keep customers coming back for more and have them bring their friends with...
14 CRM Best Practices for 2014 – Start NOW!
Which best practice techniques would turbo charge your CRM initiative? Constant evolution of your CRM platform is important, but waiting until New Years day 2014...