Steve Towers
Steve Towers
BPGroup.org
A seasoned practitioner with over 30 years of hands-on experience, Steve Towers is one of industry's noted experts in BPM, Customer Expectation Management and Performance transformation. Towers heads the Research & Professional Services network within the BP Group, the world's first and premier network for Process & Performance professionals.
Part 3 of 4: There are four distinctly Outside-In ways that you can rethink process and in doing so...
In the first two articles in this four part theme we reviewed 'Understand and applying Process diagnostics' and the 'Successful Customer...
Part 2 of 4: There are four distinctly Outside-In ways that you can rethink process and in doing so...
In the first article in this four part theme we reviewed 'Understand and applying Process diagnostics'. We now move our attention to...
Evolving Support for Outside-In
Ranjay Gulati presents a great case for moving Outside-In. His website http://ranjaygulati.com/rg/ provides access to several very useful and tested resources for those tasked...
Part 1 of 4: There are four distinctly Outside-In ways that you can rethink process and in doing so...
I explore these more thoroughly in the new book however for now let's take them in bite sized chunks. • ...
Customer Orientation: The Overlooked Driver of Sustained BPM Success
Many companies have eagerly embraced the principles of Business Process Management (BPM) over the past decade. However, in hindsight, it is clear that results...
Advanced/Enterprise BPM aka Outside-In
Thought we should post this before it dissolves into the data quagmire that Linked-In is: What is Outside-In? 1. Outside-In is a philosophy and method…
How do you start the journey to Advanced BPM/Outside-In?
If I scan the fifteen or so new OI initiatives in large corporations I have worked closely with (in the last three years) I...
Outside-In is a business imperative
What are the challenges of succeeding in business in the 21st century? Ask major companies and you would come up with the same list:...
Part 4 of 4: There are four distinctly Outside-In ways that you can rethink process and in doing so...
The previous three articles in this four part theme we reviewed 'Understand and applying Process diagnostics' , the 'Successful Customer Outcome' and...
Part 3 of 4: There are four distinctly Outside-In ways that you can rethink process and in doing so...
In the first two articles in this four part theme we reviewed 'Understand and applying Process diagnostics' and the 'Successful Customer Outcome' map. We...
Part 2 of 4: There are four distinctly Outside-In ways that you can rethink process and in doing so...
In the first article in this four part theme we reviewed 'Understand and applying Process diagnostics'. We now move our attention to the second ...
There are four distinctly Outside-In ways that you can rethink process and in doing so achieve Triple Crown benefits
I explore these more thoroughly in the new book however for now let's take them in bite sized chunks. Understand and applying Process diagnostics Identify…
Is BPM trending Outside-In?
Through 2009 we ran a survey, for a large part in conjunction with LinkedIn. Thank you to all the contributors especially so the...
Outside-In wins the Triple Crown
The headline claim of advanced process management approaches such as ‘Outside-In’ is winning the triple crown. What do we mean by that? Triple Crown is...
Outside-In. A definition?
"Outside In is a way to focus an organisation on doing one thing, achieving one goal and doing it right. By focusing the organisation on…
Global Business Processes: the means to succeed in the 21st century.
Companies with a worldwide presence face many challenges such as globalization, regional trading agreements and the uncertainty of the economic markets. These challenges require...
Process Simulation | BPM | Customers – mutually exclusive?
Interesting discussion thread this week on the BP Group LinkedIn is certainly provoking a debate - see http://bit.ly/4Er8N6 for the latest. The debate was sparked...
Outside-In. The Secret of the 21st century leading companies.
The rules of the game have changed. The customer is center stage and everything will be aligned to achieving Successful Outcomes - processes, people,...
Leaning to Outside-In
Can Lean evolve to embrace fully Outside-In principles? Thoughts, observations and commentary - here's the mini article with additional links http://bit.ly/a9oNHu
Five Principles for Outside-In (aka Advanced BPM)
What are the guiding principles of moving your company to Outside-In thinking and practice? Well with ten years of implementation under the belts of leading...