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Steven Van Belleghem

Steven Van Belleghem
Steven Van Belleghem is inspirator at B-Conversational. He is an inspirator, a coach and gives strategic advice to help companies better understand the world of conversations, social media and digital marketing. In 2010, he published his first book The Conversation Manager, which became a management literature bestseller and was awarded with the Marketing Literature Prize. In 2012, The Conversation Company was published. Steven is also part time Marketing Professor at the Vlerick Management School. He is a former managing partner of the innovative research agency InSites Consulting.

Is Customer Feedback Overrated?

January 31, 2022 Add to rss feed During my career as a...

What showing empathy for your customers really means

January 19, 2022 Add to rss feed Many companies I enco...

The 2022 Customer Experience Predictions from 10 international top CX experts

December 06, 2021 Add to rss feed Every end of year, I...

3 steps to creating a great customer experience strategy

November 22, 2021 Add to rss feed One of the most popu...

Some surprising statistics about customer loyalty and my Offer You Can’t Refuse model

November 16, 2021 Add to rss feed SRM is a leading adv...

How can you empower your employees to become more customer centric?

November 08, 2021 Add to rss feed It has always been m...

7 things you can learn from Walmart about CX

September 29, 2021 Add to rss feed Every last person w...

How can you convince your senior leadership to invest more in customer experience?

If you want to make sure that your senior leadership is more into customers and understands the importance of investment in that aspect, take them…

Five things we can learn about customer experience from Starbucks

September 20, 2021 Add to rss feed I think it’s safe t...

Three questions to find out if you’re really customer centric?

“How can I know if we’re really customer centric?” As with many things in life, there are multiple ways to address this inquiry. But what…

The 5 ways that Amazon is building a fantastic customer experience

June 07, 2021 Add to rss feed Few companies excel more...

The 7 habits of highly effective CX leaders

May 25, 2021 Add to rss feed Stephen R. Covey’s bestse...

Six things you can learn from Tesla about customer experience

May 17, 2021 Add to rss feed Tesla has the reputation ...

8 non-obvious examples of fantastic customer experience brands

May 10, 2021 Add to rss feed A lot of blogs on custome...

4 Customer Experience Tactics you can use on Clubhouse.

March 09, 2021 Add to rss feed Clubhouse is thé social...

The 5 most interesting YouTube channels about Customer Experience (CX)

February 24, 2021 Add to rss feed YouTube is still one...

The future of AI and what Customer Experience leaders can learn from it

February 17, 2021 Add to rss feed On my Steven’s weekl...

My 12 golden guidelines for your Customer Experience Strategy

February 08, 2021 As you all know, I’ve been focusing on helping out companies create a fantastic customer experience for these past few years with…

Six things we can learn from Disney about customer experience

February 01, 2021 Most of you will know that I’m a huge fan of Disney, one of the most cx oriented companies of our times.…

Customer Experience at Netflix: 6 lessons we can all learn from!

January 04, 2021 Netflix is one of my top favourite companies when it comes to customer experience. I visited them many times during our nexxworks…

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