Steven Ramirez

Leverage Social Media Complaints To Improve Customer Experience

Today’s strategic business agenda needs to center on customer experience. A core part of that is paying close attention to customer needs and resolving...

Rules For Handling Customer Complaints To The Media

Although no company likes to deal with customer complaints to the media, most realize that doing so is vital. And the consequences of not...

CX in 2018: Top Customer Experience Predictions

Customer expectations are rapidly evolving. The pace of technology innovation is relentless. How will your business need to adapt or rethink the way you...

The New Black: Top Customer Experience Predictions for 2016

As you look ahead to 2016, it's a good time to ponder: what's the "new...

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