Steve DiGioia
Steve DiGioia
Steve uses his 20+ years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers' desire. Author of "Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter" and named an "ICMI Top 50 Customer Service Thought Leader" and a "Top Customer Service Influencer" by CCW Digital, Steve continues his original customer service, leadership and management-based writings on his popular blog.
Do This and You Won’t Get My Money Anymore!
Ah, a leisurely lunchtime meal at my local family-themed restaurant (no need to mention the name, but the story is true). I had high...
What’s Wrong With This Company?
That’s not the way it’s supposed to be? Why do we need to do this? I can’t work this way. What’s wrong with this...
The 8 Remarkable Traits of Leadership
Leadership. We all wish that others thought of us as a leader. We have the skills, the drive and the “intestinal fortitude“…(whatever that is). ...
This is Why Cheerleaders Give the Best Customer Service
<plast Monday I was fortunate to get out of work early enough to rush over to watch my daughter’s cheerleading squad perform during the...
What Do You Do When Your Employees Don’t Care?
We expect much from our employees. Work long hours but still make no mistakes. Come in on weekends or holidays and remember to treat...
3 Ways Customer Service is Worse Today
Service, in all its forms, has changed drastically from the ways our parents, and I, have been brought up with. Too many industries have...
5 Foolproof Tactics to Win Over Any Customer
The customer…the magical part of any business. Day after day they flock to your business with cash in hand. Life is good. But what...
12 Rules to End Bad Customer Service – Part 2
Once again, time to discuss how to end bad customer service. Have you followed any of my first 6 rules in Part 1? I...
Are You Afraid to Ask Your Employees These Questions?
Rose-colored glasses. Yes, that what they’re called. I had mine on…bet you did too. I knew I was a still just a junior manager but...
My Boss Appreciates Me, and 4 Other Business Untruths
We all believe that our boss appreciates the work we do, cares enough about us to realize the day-to-day challenges we face and is...
What’s The Difference Between a Customer and a Guest?
How do you treat the people that enter your place of business? ►Do you treat them as a $$$ sign or just a one-shot deal?…
12 Rules to End Poor Customer Service
Much has been said and written about the “secret to customer service”. Well, I don’t know about "the secret" but here are my rules...
How Did We Ever Survive Without Our GPS or Mapquest?
When I was just a young lad I remember when my mother bought her first car, a 1970 Ford Maverick. It was white...
Do You Cheer Your Customers Out The Door?
On Monday I was fortunate to get out of work early enough to rush over to watch my daughter’s cheerleading squad perform during the...
Do You Have a Mrs. Not-Helpful Working for You?
We know what we look like. We see ourselves each day, from the bathroom mirror while brushing our teeth, to combing our hair,...
Which of These 2 Restaurants Would You Choose?
Why do we go out to eat? Just to fill our stomachs, or to fill our stomachs and to be taken care of, to be...
Hey Work…Don’t Call Me At Home On My Day Off
I work way too hard, for way too many hours a day, and have given up enough holidays and special events all for the...
Are You The Go-To Guy?
Every office has a “Go To Guy”. You know the type, the one guy in the office that always has his projects completed ahead of...
The Secret Customer Service Trick One Landscaper Used To Get My Business
Finding a landscaper to plant some shrubs and flowers in front of your home should be an easy task. One landscaper is pretty much...
I Finally Got a Smile From My Gas Station Attendant
For the past year or so, I have been going to the same gas station while on my way to work. It’s convenient,...