Steve DiGioia
Steve DiGioia
Steve uses his 20+ years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers' desire. Author of "Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter" and named an "ICMI Top 50 Customer Service Thought Leader" and a "Top Customer Service Influencer" by CCW Digital, Steve continues his original customer service, leadership and management-based writings on his popular blog.
But Does She Have Customer Service Skills?
...a fancy resume is just not enough.. This is it. This is the one. We’ve finally found someone with a good resume, hot damn. Look…
I’m Sorry, We’re a Little Short-Handed Today
I went to my local Petco store last week to buy a few more guppies for my fish tank. I got this tank for my…
The Best Companies Do This Even When They Don’t Have To
...it's one of the reasons why consumers maintain loyalty. Buffer, one of the industry-leading apps used to schedule and share content on social media, recently…
Successful Managers Are Not Afraid to Discipline Employees
…plus 6 ways to make sure you don't have to!. Today’s post is on a topic that many don’t want to talk about, let alone…
Can You Make Your Job a Time Free Zone?
I just read an article about a tiny island named Sommarøy, whose residents are hoping to free themselves from the tyranny of the clock by…
33 Ways the Boy Scouts Can Improve Your Customer Service
Be prepared; that’s their motto. Be prepared with a rope when you’re hiking, or with a first aid kit and canteen when out in the…
You Need These 9.5 Skills to be Friendly Enough for the Customer Service Industry
I watched her smile at everyone who passed her. Her gaze fell naturally on each person and she took the time to acknowledge the children.…
3 Ways to Serve a Customer Even When We’re Not at Our Best
As I lay in bed, coughing and sneezing from a cold, dreading even going to the kitchen for a glass of water because of aches…
5 Ways Successful Businesses Do More With Less
With all the daily pressures of controlling costs, especially payroll, how can we still be successful, and provide the highest level of service to our…
The 5 Things You Need to Know About Great Service
While celebrating my daughter’s 20th birthday at a local steak restaurant – yes, the chicken finger & fries meals are a thing of the past,…
Weak Leaders Want to be in Everyone’s Business
I once worked for a boss who led through intimidation. Whenever there was an issue to resolve he would say “Send (name) an email about…
Why Are You Hating on Your Customer So Much?
My ham and cheese omelet was delicious, cooked perfectly and piping hot. Bite after bite I tore into the food while thinking of what lies…
17 Ways to Tell if Customer Service is Your Purpose in Life
This original article was written by Steve DiGioia. Our “purpose” is the thing, item, or person we keep coming back to even after we’ve lost…
Where Does the Next Customer Service Superstar Come From?
Here are two questions for you. 1) Where does an employee receive the necessary skill set to become a customer service superstar? 2) How can…
Leadership Series: Nate Brown
The online customer service community is large but very close-knit and engaged. Last year, I had the pleasure of connecting with Nate Brown. He’s one…
How to Stop Being Afraid of Change
This original article was written by Steve DiGioia. Time after time we hear a friend or coworker say, “I don’t like change”. This is the…
Do We Really Have to Tip for This?
I don’t like seeing tip cups on store counters in coffee shops. Some think it’s tacky, but others think it’s perfectly justified. What about you?…
The Best Companies Hire These 3 Positions
…plus my 8 steps to great service.. This original article was written by Steve DiGioia. We must all be Service Ambassadors. But too many companies…
The 9 Best Ways to Win Back an Upset Customer
...when you have a love of service, it's not that hard to do.. This original article was written by Steve DiGioia. Many service providers have…
Leadership Series: Ron Kaufman
...the world's #1 customer service Global Guru.. This original article was written by Steve DiGioia. Ron Kaufman is the world’s leading educator and motivator for…