Stefanie Amini

Self Service Support vs Classic Customer Service

What's so special about self service support? Everywhere you look in support and technology blogs anymore, you see so much to-do about self service...

How to Perfect your Call Center Experience

For someone associated with customer service it must be a well-known fact that presently only satisfactory customer service is not sufficient to achieve call...

Social Media Engagement Etiquette for Customer Care Professionals

The team at SoCoCare have made a great infographic especially for my Readers! I love it, because its so informative, and focuses in...

How to Keep Customers on their Toes with Self Service Tools

Self service has these days become the norm for businesses to remain competitive. Organizations that don't have high quality tools for this will find...

Customer Success Department Tips

What is customer success? It's become a hot topic in recent times, and a lot of companies with inter-business, customer relations are beginning to...

Customer Support Outsourcing Best Practices

I'm not going to lie to you. Whenever possible, I strongly discourage customer support outsourcing, for a multitude of reasons. Many will cite economic...

Top Tips for Telco’s to Deliver Perfect Customer Service

Since customers are not loyal by nature, customer service representatives need to master the art of retaining them. Research has shown that people base...

Why Multi Channel Customer Service is so Important

If you read a lot about customer service, you probably come across the buzz about multi channel customer support. But, without a good point...

3 Customer Service Training Tips

When looking up customer service training tips, you probably see a lot of people repeating the same basic methods and techniques. I admit to...

Problem Solving Tips for the Call Center

Call centers have become indispensable over the years. Although they have evolved and adapted to new and modern technologies, they still have their pitfalls....

Sucking the Problems Out of your Customer Service Department!

Interview with Karen Wenborn, Interim GB & I Customer Service Director at Dyson When I got the opportunity to speak with a customer experience evangelist,...

Prioritize Your Customer Experience for Your Customers

The customer experience is the most pivotal aspect of any business. However, this school of thought does not entirely resonate with many organizations. ...

How to Make Your Customers Happy

As your business starts to accelerate, maybe it's time for you to pause and slow down for a minute. Ask yourself one question –...

How Affiliate Marketing Thrives Off Great Customer Service

I recently had the opportunity to speak with Laura James, Publisher Development Manager at Commission Junction – CJ Media. I wanted to speak...

3 Tips for Better Customer Support

I've said before that it's important to always strive for better customer support, no matter how smoothly you think things are going. In business, just...

Investments in Customer Service on the Rise

It seems that technology is the focus of investors in the far east and asia pacific for the contact centers. They are all...

3 Amazing Customer Service Solutions You’re Not Using

In recent years a number of exciting new digital customer service solutions have entered the market. Many of these such as Freshbooks, ZenDesk, GetSatisfaction...

The Best Customer Service Department Structure for High Performance

When it comes to your customer service department, structure is actually one of the most important factors to consider. The proper structure will enable...

25 Skills for Amazing Customer Service – Try Them NOW

Do you feel you need to boost your Customer Service efforts? Well don't worry because for many company, its customers are the focal...

Global Survey Shows Consumers will Share Personal Data

Customers are always striving for great customer service and if they can get it, even at a good price, they will seek out for...

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