Stefanie Amini
Stefanie Amini is the Marketing Director and Specialist in Customer Success at WalkMe, the world's first interactive online guidance system. She is chief writer and editor of I Want It Now (http://ow.ly/gOU3a), a blog for Customer Service Experts. Follow her @StefWalkMe.
What's so special about self service support? Everywhere you look in support and technology blogs anymore, you see so much to-do about self service...
For someone associated with customer service it must be a well-known fact that presently only satisfactory customer service is not sufficient to achieve call...
The team at SoCoCare have made a great infographic especially for my Readers! I love it, because its so informative, and focuses in...
Self service has these days become the norm for businesses to remain competitive. Organizations that don't have high quality tools for this will find...
What is customer success? It's become a hot topic in recent times, and a lot of companies with inter-business, customer relations are beginning to...
I'm not going to lie to you. Whenever possible, I strongly discourage customer support outsourcing, for a multitude of reasons. Many will cite economic...
Since customers are not loyal by nature, customer service representatives need to master the art of retaining them. Research has shown that people base...
If you read a lot about customer service, you probably come across the buzz about multi channel customer support. But, without a good point...
When looking up customer service training tips, you probably see a lot of people repeating the same basic methods and techniques. I admit to...
Call centers have become indispensable over the years. Although they have evolved and adapted to new and modern technologies, they still have their pitfalls....
Interview with Karen Wenborn, Interim GB & I Customer Service Director at Dyson When I got the opportunity to speak with a customer experience evangelist,...
The customer experience is the most pivotal aspect of any business. However, this school of thought does not entirely resonate with many organizations. ...
As your business starts to accelerate, maybe it's time for you to pause and slow down for a minute. Ask yourself one question –...
I recently had the opportunity to speak with Laura James, Publisher Development Manager at Commission Junction – CJ Media. I wanted to speak...
I've said before that it's important to always strive for better customer support, no matter how smoothly you think things are going. In business, just...
It seems that technology is the focus of investors in the far east and asia pacific for the contact centers. They are all...
In recent years a number of exciting new digital customer service solutions have entered the market. Many of these such as Freshbooks, ZenDesk, GetSatisfaction...
When it comes to your customer service department, structure is actually one of the most important factors to consider. The proper structure will enable...
Do you feel you need to boost your Customer Service efforts? Well don't worry because for many company, its customers are the focal...
Customers are always striving for great customer service and if they can get it, even at a good price, they will seek out for...