Stacy Sherman
DoingCXRight Means Delivering Unexpected Customer Value
My passion for Customer Experience (CX) started when I received a package in the mail on a random afternoon. I was not anticipating a large box...
How To Get Voice of Customer & Apply Best Practices
Getting Voice of Customer (VOC) feedback is an essential part of conducting business. I’ve seen too many companies develop new products and features without...
How To Measure Customer Experience
There has been a ton of research about the value of delivering exceptional customer experiences (CX). Allocating budget and resources towards customer excellence is...
Customer Personas…What’s All The Hype?
Whether new to CX or looking to expand your current knowledge, it is important to learn about what, when, and how to develop personas...
What Is Big Data and Why Should I Care?
Big data has become part of our daily language. We read about big data. We see companies that are "experts in big data." LinkedIn...
Make It Easy For Customers To Get Help
Considering it is less expensive for companies to keep a current customer than to acquire a new one, it is essential for...
E-Commerce and Doing CX Right
Image source: Adobe
Not too long ago, consumers had to drive to a retail store in order to buy and get a new product or service....
