Customer Experience & Digital Marketing professional with proven track record increasing sales & loyalty. Stacy's led projects for reputable brands i.e. Verizon, Martha StewartCrafts, AT&T+. She's currently CX Director at Schindler Elevator Corp, leading Voice of Customer (VOC), measurement, "close the loop" processes & employee engagement contributing to record high NPS & Customer Satisfaction results. When not at work, Stacy's a CX Board Member & Advisor at Rutgers U. She's a Forbes contributor & blogs own views DoingCXRight.com. She's also a Mom, balancing it all!