Stacy Sherman

Customer Personas…What’s All The Hype?

Whether new to CX or looking to expand your current knowledge, it is important to learn about what, when, and how to develop personas...

What Is Big Data and Why Should I Care?

Big data has become part of our daily language. We read about big data. We see companies that are "experts in big data." LinkedIn...

Make It Easy For Customers To Get Help

  Considering it is less expensive for companies to keep a current customer than to acquire a new one, it is essential for...

E-Commerce and Doing CX Right

Image source: Adobe  Not too long ago, consumers had to drive to a retail store in order to buy and get a new product or service....

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