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Behaviors and (Re)-Shaping a Customer-Centric Culture

By Sarah Tarraf Peter Drucker once said, “Culture eats strategy for lunch.” Yet, internal barriers such as silos and weak communication channels foster behaviors that detract from a customer-centric culture. Organizations committed to a customer-centric vision create a clear path forward, cultivating their culture by...

Overcoming the Document Disconnect with Process Audits

Streamlining everyday activity seems like a no-brainer for improving efficiency and the bottom line. Yet, many companies are still bogged down with slow communication, inefficient processes, and a lack of oversight. What’s standing in their way? According to research from IDC and Adobe, it’s...

5 Benefits of Collecting Solicited Customer Feedback

When an organization has a holistic understanding of their customer experience (CX), it provides an opportunity to make more informed CX improvements. Voice of the Customer (VoC) programs are a proven way businesses can collect solicited customer feedback to gain a deeper understand of...

4 Ways to Improve CX in Your Retail Stores with Predictive Analytics

By Lindsay Sykes Retailers have access to more data than ever before, but they need ways to turn that data into actionable insights for their customer experience (CX) programs. A 2017 Forrester report shared that nearly three out of five data and analytics decision makers...

Proactive Tips to Enhance Customer Engagement — Strategies Marketers Won’t Ignore

These days we reside in a world which is always on and the customers predict the brands to predict their needs and meet them real time. If you consider the online marketers, the line between marekting and customer service is gradually getting thinner with...

4 Ways to Stay Ahead of Millennial Expectations with Customer Experience

By Lindsay Sykes There’s no shortage of stories about how millennials are carving their path through the workforce, to how they’re influencing tech, and their impact on the economy. Over the past several years, we’ve seen a steady rise in what’s been dubbed the “experience…

Voice of the Customer Programs: One Strategic Shift You Need to Make

When it comes to creating an outstanding customer experience, Voice of the Customer (VoC) programs are a top priority and area of differentiation for operations teams and CX leaders. According to Forrester, just 33% of CX professionals say their VoC program is effective at driving...

The Future of Retail: 3 Strategies to Differentiate Your In-Store Customer Experience

In 2017, we saw numerous retail chains go out of business. To some, it may appear as though the future of brick-and-mortar retail is grim, but this is not the case. The National Retail Federation’s most recent Top 100 Retailers list revealed that of...

7 Effective Ways to Respond to Customer’s Feedback

Online customer reviews can make or break your business. Entrepreneurs find it a priority to learn to react to people’s feedback, both positive and negative. The owner of EssayPro (an essay writing service that provides students with academic papers of all kinds) says, “Reviews can...

Productivity Tips For Email Management

Professionals today utilize creative and innovative ways to keep their tasks organized, manage their time, and communicate within the workplace. There are a lot of great apps in the marketplace today for this; many are flocking to kanban boards to organize their more complex...

Creating an App that Delivers for You

Mobile apps are everywhere and there is no real way of getting away from it, just take a look at the dating world where people who use sites such as beyondthecharter.com ...

3 Best Practices for Managing a Complex B2B Sales Process

It is less of an irony, and more of a paradox: as businesses in the B2B space strive to provide customers with a simplified, streamlined and “omnichannel” experience, the sales process itself is taking...

Customer Service Helps Tech Business Snag Spot on Inc. 5000 List… Twice!

Teguar Computers specializes in industrial and medical computers and tablets and has had a 134% growth rate over the past three years, making it one of the fastest-growing companies in the technology sector. Using...

Think Business and Design are Incompatible? Think Again

How do you define “design”? You might find your definition is outdated. Growing up, we’re taught that business and the arts are two mutually exclusive fields; that companies have corporate-minded leaders running the ...

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