Spence Mallder
Spence Mallder
Spence Mallder serves as chief technology officer and general manager of the Workforce Management division at Aspect Software. Spence brings more than 25 years of business and leadership experience in the technology services industry. In his current role, Spence defines Aspect's technology vision and roadmap and provides assistance in the product/solution delivery strategy.
Customer Experience Takes the Lead Over Productivity
Improving the customer experience has long been the siren’s call of industry analysts and B2C enterprises, but when out of the spotlight, most would...
Deliver an Encore Performance With Customer Analytics: Contact Center as the Maestro
To stay competitive and smart in today's interconnected economy, enterprises are striving for a more consistent, real-time and clear view of their customers—from who...