Sonal Jaiswal

Why A Traditional Customer Feedback Management System Is Bound To FAIL

This blog was originally published here. In today's times, it is imperative that organizations deliver great customer experience. To be able to provide a customer...

CX lessons from Slack, Salesforce, Dropbox, WordPress, Help Scout, and Zoho

This article was originally published here. The SaaS world is replete with cut-throat competition; the same services are provided by many brands, all of which...

Under The Microscope – Who Is A Chief Customer Officer?

This article was originally published here. The Chief Customer Officer (CCO) is one of the newest members of the C-suite. However, the importance of their...

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