Susan McDaniel is the Owner and Co-Founder of Execs In The Know. For over 15 years, Susan has been committed to advancing the conversation in the customer experience profession. Execs In The Know has built a reputation of excellence in the CX industry and a global community of over 60,000 customer experience professionals. Execs In The Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Their largest event, Customer Response Summit, takes place twice a year.