Sarah Pierce

Start Small To Create a Company-wide View of the Customer

I’m sure you’ve heard the ancient parable about the blind men and the elephant. It’s the story of a group of blind men who encounter...

The Customer Experience Risk – It’s What You Don’t Know That Should Keep You...

You may be like many executives who’ve had more than a few sleepless nights worrying about your customers. Particularly the customers with problems (and...

New Posts