Sarah Pierce
Sarah Pierce
Sarah Pierce is a Senior Vice President who works with organizations to help them grow revenue by linking customer experiences to business outcomes. She is an experienced executive and marketing strategist with over 15 years’ experience working across multiple industries such as medical devices, agriculture, healthcare, technology, consumer packaged goods, manufacturing, software as a solution (SaaS) with companies including GE, IBM, Cargill, Caterpillar, Target, Cook Medical, and Enterprise Rent-A-Car.
Memory and the customer experience: Timing is everything
Recently, I attended the Forrester CX NYC 2019 Forum, which brings together customer experience leaders from around the world to learn how to better...
5 statistics that prove the importance of customer reward and recognition
My CEO, Paula Courtney, recently wrote an article regarding the four major customer experience trends happening in 2019. As a follow up to her...
Start Small To Create a Company-wide View of the Customer
I’m sure you’ve heard the ancient parable about the blind men and the elephant. It’s the story of a group of blind men who encounter...
The Customer Experience Risk – It’s What You Don’t Know That Should Keep You Up at Night
You may be like many executives who’ve had more than a few sleepless nights worrying about your customers. Particularly the customers with problems (and...