Shelby Faris

Turning Zendesk into a Fully Fledged Contact Center

A growing number of businesses are looking at turning Zendesk into a complete contact center solution, not just a support and ticketing system. Indeed,...

Facebook Messenger 2.2: Are you prepared?

Facebook recently released version 2.2 of its Messenger Platform, and while some of the announced features are still in closed beta, it’s worth paying...

The IVR of the Future Uses Artificial Intelligence

IVR is Here to Stay Maximizing customer satisfaction at minimum cost is the top goal for any business offering customer service. Many businesses use Interactive...

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