Shai Berger
Shai Berger
Shai is the co-founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. His experience and accomplishments within the customer service industry has positioned him as an influencer in the space. Previously, Shai was the co-founder and CEO of Streamcheck. He holds Master's degree in Engineering Physics from the University of Toronto.
Dear New Owners of Twitter: Don’t Screw Up This One Thing, Please
Right now, the only news story you’ll see about Twitter is speculation about who will acquire the $12B company. It's a sad fate, but...
The New Customer Service Lexicon
It’s amazing how quickly things are moving in the customer service space: new channels (e.g. chat & bots), new behavior (e.g. a preference for...