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Shereen Dindar

Shereen Dindar
Shereen is the Content Manager at QuickTapSurvey, a customer feedback survey tool that helps businesses get the data they need to become more profitable. Read her insights on the QuickTapSurvey blog where she discusses marketing tips for lead generation, customer experience, research and more.

How To Use Customer Satisfaction Surveys For Email Capture

Let's face it, getting the email addresses of your customers can be a drag. You don't want to be a pest by asking them, yet...

Why Webinars For B2C Companies Shouldn’t Be Overlooked

Often when you hear about webinars for lead generation purposes it's in a B2B context where businesses try to position themselves as experts within a...

5 Customer Service Metrics Used By Top Performing Teams

As Big Data has steadily creeped into daily business life, customer service metrics are becoming increasingly popular. But if you are like many companies, figuring out...

Customer Service Fail: Man Charged $853 When Wife Dies Before Prepaid Cruise

Sometimes when businesses fail at customer service, the lessons are so painful that it makes media headlines. This is the unfortunate case of Viking River...

Why Your Retail Business Needs A Kiosk Survey

In the world of retail, a new type of customer feedback survey is rapidly taking over: Introducing the kiosk survey. Forget receipt surveys or email...

4 Ways Customer Feedback Can Increase Profits

Have you recently decided that implementing a customer feedback strategy at your business is a top priority? Or perhaps you've been collecting feedback for some...

Why Online Retailers Need Physical Stores to Improve Customer Experience

It's been almost a month now since Amazon surprised analysts by opening a brick-and-mortar bookstore in Seattle, Washington on November 3. The online retailer is going head-to-head with...

6 Common Mistakes in Customer Satisfaction Surveys

Wondering about the secret to creating effective and actionable customer satisfaction surveys? More companies are turning to surveys to get a live pulse on...

5 Things All Customer Feedback Surveys Should Measure

Thinking about using a customer feedback survey for your business? You’re on the right track. Studies show that it costs four to ten times more...

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