Karina Dalhunova
Karina Dalhunova
Karina is a Salesforce Consultant and Business Analyst at ScienceSoft, a software development and consulting company headquartered in McKinney, Texas.
As a certified business analyst, Karina contributes to ScienceSoft’s Salesforce projects by gathering requirements, creating functional specifications, user guides and manuals, and performing UI prototyping. As a Salesforce consultant, Karina designs sales-related processes and helps ScienceSoft’s customers raise their revenue with Sales Cloud. Karina has contributed to a number of successful Salesforce projects.
B2B trade portal and customer loyalty: a lesson the B2B world can learn from the leading UK banks
Why should we care about loyalty at all Loyal customers are crucial: • They bring 80% of your total revenue. • They are 60-70% more…
Salesforce campaign management: 4 steps to success
To run effective marketing campaigns, you need special tools that help you manage and track your programs, control your customer acquisition costs, and bring...
Holistic CXM in 4 stages: A case of one retailer
Customer experience often goes together with a whole range of adjectives like good, bad, average, decreased, etc. In fact, there is more to customer...