This is the fourth installment in an examination of customer service in nine countries - and customer service aboard the MSC PreziosaCustomer Service on...
This is the second installment in an examination of customer service in nine countries - and customer service aboard theMSC PreziosaCustomer Service on The...
This is the first installment in an examination of customer service in nine countries - and customer service aboard theMSC Preziosa. If you've never done...
Brian Roberts, Comcast's chairman and CEO, admitted recently that the customer service delivered by the cable giant needs work. He, and Comcast EVP Neil Smit, claim...
Ask 10 people to identify World-Class Customer Experience providers, and 9 of them will say "Disney." It is, of course, unarguable that the Disney concept...
(Reprinted with permission from the Winning at Work newsletter) Whenever there's talk about outstanding customer service, the names that inevitably comes up are Disney World...
A few weeks ago we discussed a significant (and ongoing) customer service blunder by McDonalds. It appeared that a disgruntled employee had put something in...