Sarah E. Brown

4 Ways Customer Success Teams Can Solve Big Challenges with Workplace By Facebook

Customer Success teams already have an array of software solutions at their disposal to increase renewals, customer lifetime value (CLTV) and mitigate churn. Gainsight,...

How To Build Training Programs That Actually Help Your Customers

The ultimate goal of customer training for fast-growing-software-companies (FGSC’s) is driving customer behavior leading to a significant return on investment through your app. According...

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