Home Authors Posts by Sandra Fornasier

Sandra Fornasier

Sandra Fornasier
Ciena
Sandra Fornasier is Global Director of Customer Experience for Ciena, where she leads the company’s strategy and vision for customer experience and engagement.

5 lessons I learned as a CX Award judge that would have made my mother smile

Sandra Fornasier -
As the leader of the customer experience (CX) team at a global organization, I spend my days making sure that the interactions we have...

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink