Sawaram Suthar

A Definitive Guide to Improve Customer Experience for B2B

Sawaram Suthar -
In a study by Accenture, two-thirds of B2B professionals states that new brands in the industry use customer experience to carve a niche for...

4 Psychological Techniques for Effective Customer Service

Sawaram Suthar -
According to Econsultancy, every $92 spent on customer acquisition results in only $1 spent on conversion. This perfectly illustrates why businesses need to pay...

5 Ways That Invoicing Can Improve Customer Service & Business Processes

Sawaram Suthar -
“The Customer is King!” “Our customer is at the centre of our business model.” “We do not believe in customer satisfaction. We believe in customer delight.” You...

How Fulfillment Is an Essential Component for Cultivating the Best Customer Experience

Sawaram Suthar -
Businesses all over the world are trying to improve customer engagement metrics through the promise of an amazing customer experience. According to Garter, more...

How to create customer-centric fulfillment and distribution?

Sawaram Suthar -
In today’s omnichannel business ecosystem, marketers consider fulfilling the expectations of their customers to be their first priority. This is evident, especially in the...

Scaling Customer Service As Business Grows

Sawaram Suthar -
Businesses experience many changes as they grow up. Ergo, customer service is susceptible to these changes. That’s why it’s so important that businesses actually...

Five Solid Ways to Improve Customer Communication on Your Website

Sawaram Suthar -
The digital ecosystem has transformed the way business is conducted in the modern world. All the efforts were put in offline branding/marketing by a...

Moving Toward a Digital, Customer-Centric Marketing Strategy

Sawaram Suthar -
To a large extent, the customers own your brand. You can’t run a successful business without your customers. Your customers are getting smarter far...

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Featured Listings

Escape From Chatbot Hell: Using AI to Improve Service While Cutting Costs

[03/28/2019] Most bots have failed and consumers are avoiding them. Fortunately, these ‘dumb bots’ are on their way out. New advances in Conversational AI technology has made it possible to create smart virtual assistants that understand real human dialog. Learn how to identify opportunities to leverage this new technology.

CX Evolution: How H&R Block Boosted Service Quality with a New Client Feedback Strategy

How do you keep your employees focused on continually improving the service they provide to each and every client? Learn how H&R Block made changes to get more targeted feedback, along with implementing new ways to accelerate and increase feedback response.

CX Trends 2019: Why Are Brands Struggling and What is the Fix?

Most brands haven't mastered customer experience (CX). Get the findings from new research with 1,000 US consumers and 300 brands to understand areas of CX alignment and disconnects. Learn where and why brands are still struggling, and how to turn the tide.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

2nd Global Conference on Creating Value at New York Fordham University, May 14-15 2019

[05/14/2019] You are invited to attend, meet, mingle with, listen to and submit papers to the world’s leaders in Creating Value for customers, employees, partners, society and Government. Learn new and better ways to create Customer Value and experience.
Rub shoulders with Philip Kotler, Irene Ng, Russ Klein (AMA) and others.

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