Sawaram Suthar

A Definitive Guide to Improve Customer Experience for B2B

Sawaram Suthar -
In a study by Accenture, two-thirds of B2B professionals states that new brands in the industry use customer experience to carve a niche for...

4 Psychological Techniques for Effective Customer Service

Sawaram Suthar -
According to Econsultancy, every $92 spent on customer acquisition results in only $1 spent on conversion. This perfectly illustrates why businesses need to pay...

5 Ways That Invoicing Can Improve Customer Service & Business Processes

Sawaram Suthar -
“The Customer is King!” “Our customer is at the centre of our business model.” “We do not believe in customer satisfaction. We believe in customer delight.” You...

How Fulfillment Is an Essential Component for Cultivating the Best Customer Experience

Sawaram Suthar -
Businesses all over the world are trying to improve customer engagement metrics through the promise of an amazing customer experience. According to Garter, more...

How to create customer-centric fulfillment and distribution?

Sawaram Suthar -
In today’s omnichannel business ecosystem, marketers consider fulfilling the expectations of their customers to be their first priority. This is evident, especially in the...

Scaling Customer Service As Business Grows

Sawaram Suthar -
Businesses experience many changes as they grow up. Ergo, customer service is susceptible to these changes. That’s why it’s so important that businesses actually...

Five Solid Ways to Improve Customer Communication on Your Website

Sawaram Suthar -
The digital ecosystem has transformed the way business is conducted in the modern world. All the efforts were put in offline branding/marketing by a...

Moving Toward a Digital, Customer-Centric Marketing Strategy

Sawaram Suthar -
To a large extent, the customers own your brand. You can’t run a successful business without your customers. Your customers are getting smarter far...

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Featured Listings

2nd Global Conference on Creating Value at New York Fordham University, May 14-15 2019

[05/14/2019] You are invited to attend, meet, mingle with, listen to and submit papers to the world’s leaders in Creating Value for customers, employees, partners, society and Government. Learn new and better ways to create Customer Value and experience.
Rub shoulders with Philip Kotler, Irene Ng, Russ Klein (AMA) and others.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

Charting a Course to CX Success in 2019… and Beyond!

About 80% of executives say they want to "compete based on customer experience." Unfortunately, prior CustomerThink research has found 70% of CX initiatives at risk of failing and losing funding. But there's hope! Get the top findings from CustomerThink's blockbuster study into the real drivers of CX success.

Connect In the Now: Preparing Your Brand to Engage with Today’s Consumers

Today, experiences are won or lost in the moment they occur. Learn how brands can take advantage of new ways (mobile apps, messaging, connected devices, and more) to engage with customers in real-time to turn a live experience into an opportunity to proactively improve.

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