Sameer Bhatia

Why a Knowledge Base Is Such a Giant Leap in the Arena of Customer...

Many businesses still remain unaware that offering top notch customer support is the most important thing in the sales cycle. Too many of them simply focus on getting the goods sold and forget about the proper care they should offer for their customers. In...

How Knowledge Management Helps Companies Make Customer Support More Effective

Customer support teams are a necessity in every company around the world. This department plays a crucial role in your business development and growth, because customer support is the department that has direct contact with your customers. In order to avoid frustration in your...

How to Deal with Frustrated Customer?

Frustrated customers are a part of your business. If your customers are not satisfied, it means they once trusted your service. You need to win that trust back. But, when you are on customer chat software and you have to deal with irritated customers,...

Choosing the Right Knowledge Base Option For Business Use

The knowledge base application that your business can use must be checked with care. You must make sure it has the right features on hand so you will have the best possible time with keeping your knowledge base application running for as long as...

Improving Customer Service with Mobile POS Knowledge Base Systems

If you want to improve customer service techniques you should consider utilizing a centralized knowledge base that contains all pertinent information to your company and its operations. If you work in retail or any service industry this knowledge base can come in the form...

5 Ways that lead to Long-Lasting Customer Relationships

Every business owner is aware of the importance of customer relationships to the success of their business; however, there are only a few who understand the impact of customer loyalty. According to a study almost 89% of consumers stopped doing business with a company...

Why Your Small Business Needs CRM Software

As a small business owner, you pick and choose your software applications carefully. You don’t need the same types of management software that a large company requires, and frankly you can’t afford most of the enterprise software packages out there anyway…and you certainly don’t...

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