Ryan Lester

Making Agents the Center of the Customer Experiences

It’s true that customer experience is a critical component to the overall success of a company, but what often gets forgotten is the people...

Is AI Ahead of Its Time?

It’s easy to forget a time before the iPhone. Today you can’t walk one block without seeing someone glued to their device. iPhones, however,...

Teaching a Chatbot: 3 Things Bots Should Learn From Customer Service Agents

Technology is one of the few things in life we expect to just work. This is especially true when it comes to artificial...

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