Ryan Kh

3 Risks with Using Templated Customer Service Emails

Customer service depends much less on face-to-face interaction than it did in years past. Surprisingly, email has changed the dynamic considerably. While some branding...

3 Ways to Improve Your Customer Loyalty Index

Customer loyalty is a very important factor for every business. It is also one of the most difficult to measure. Many factors play a...

Build Customer Loyalty by Offering Cryptocurrencies as a Payment Option

Cryptocurrencies are a hot topic right now. Bitcoin was worth $1,000 at the beginning of 2017. By the beginning of December, the currency had...

3 Data Analytics Mistakes with Customer Service Optimization

Inbound marketing isn’t the only field that has been touched by big data. Big data is making waves in the customer service professional as...

How Effective Team Collaboration Equals Great Customer Service

Last year, Nate Brown published an insightful post here saying that collaboration is the key to excellent customer service. Brown’s post highlights some of...

4 Ways Agile Marketing is Delivering a Better User Experience

Agile Marketing has a reputation for doing a lot of different things. However, it’s important to never lose sight of the fact that one...

5 Reasons Your Mobile Engagement Strategy Is Falling Flat

In 2015, mobile Internet usage surpassed desktop usage for the first time ever. Brands in every industry are trying to take advantage of mobile...

The Right Way to Use Incentives for Better Customer Relationships

Offering customer incentives can be a great way to build stronger relationships with your customers. Customers are clearly interested in them as well, because...

How to Build Stronger Customer Relationships with Instagram

If you aren’t using Instagram as a customer branding tool, then you are really missing out. There are currently over 600 million active users...

Social Selling is Impossible Without Big Data

Social selling is a new concept that has been proven to be tremendously effective. According to the 2014 Sales Benchmark Index, social sellers outperform...

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