Rosy Garcia
Rosy Garcia
Rosy is the Marketing Manager for Brightmetrics, a company that provides reporting and analytics for call centers. When she's not writing about the importance of access to phone system data, she's planning her next trip abroad or playing with her dogs.
CEO On the Go
Let’s face it… you’re used to the dreadful feeling of having too many tasks and never enough time to execute. It’s difficult to prioritize an...
A Contact Center Summer: Warm Weather, Beach Trips, and Mid-Year Reviews
Let’s set the scene. It’s a beautiful summer day. ☀ The sun is shining; the bees are buzzing. Any given day in July has...
Balancing Staffing Levels in Call Centers
It’s obvious when organizations are having issues with staffing levels, right? When you see employees at a retail store talking loudly about the obnoxious quote...