Remen Okoruwa

Churn Reduction Fails Without Sales Onboard

Customer success teams are vital for keeping churn low. But if the sales team isn't involved in improving customer retention, your company is doomed...

Dropbox vs. Netflix: Different Pricing Strategies, Retention Issues

How do you choose the right pricing strategy for your SaaS business? Some will tell you freemium is the best path to broad adoption and...

Are Customer Retention Benchmarks Increasing Your Churn?

Competition is an unavoidable part of life. As people, we are constantly being evaluated and “sized up” by the competition. This isn’t limited to...

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