Rohit Yadav
Axtria Inc
Rohit Yadav is a customer experience evangelist helping companies identify and make the best use of their key performance indicators and generate insights to improve their customer experience. Rohit is a regular writer on technology, analytics and customer centricity for various leading forums like KDnuggets, Data Science Central, CX Journey, Analytics India Magazine, MyCustomer.com and CustomerThink.com.
“Customer centricity is a culture of putting the customer at the centre of everything you do” – Brian Solis A few years ago, with the...
A brand is no longer what we tell the consumer, it is what consumers tell each other – Scott Cook, Founder, Intuit Imagine a life...
I've learnt that people will forget what you said, people will forget what you did, but people will never forget how you made them...
We are living in a digital era where Customer is the king. Many businesses have capitulated to this new realm and have started interacting...
What’s in a packaging? According to a study conducted by Dotcom Distribution, a logistics solution provider, there is more to it than just the...
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his...
“You don’t earn loyalty in a day, you earn loyalty day by day” – Jeffrey Gitomer One of the toughest challenges for corporates in the...
Imagine a life without Facebook? For many it’s hard to believe. But on February 4th, 2014 Facebook completed 10 years since a Harvard sophomore...
The way customers interact with brands has drastically changed over the past few years. In the words of Forbes contributor Brian Walker, " Digitally...
“Can I have one last first kiss?” – Lucy Whitmore, 50 First Dates Henry Roth (Adam Sandler), a marine life veterinarian living in Hawaii, meets...
“A hair in the head is worth two in the brush.” – Oliver Herford Great customer experience can come from anywhere. A barber shop would...
“There is only one boss. The Customer. And he can fire everybody in the company from the chairman on down, simply by spending his...
The way customers interact with brands has drastically changed over the past few years. In the words of Forbes contributor Brian Walker, "Digitally empowered...
The Net (Part 1) The plot goes something like this – Sandra Bullock plays a computer expert Angela Benett, her life changes when she is...
A few years ago, with the rise of social media, many organisations thought that social media was the Holy Grail in marketing. Social media...