Robert Rosales
Robert Rosales
Robert Rosales is the founder of LEAD Academy, a consultancy that supports employee engagement, productivity, and corporate success by applying science-based leadership practices. For 25 years, he was a senior manager with leading private wealth managers in Geneva, New York, and Zurich. His core expertise is in leadership and management skills, personal effectiveness skills, and relationship management and customer-facing skills.
3 Key Lessons From a Nightmarish Customer Experience
You may have seen the video of a United Airlines passenger being forcibly dragged off overbooked flight...