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Robert Johnson

Robert C. Johnson
Robert C. Johnson is the co-founder and CEO of TeamSupport, a cloud-based B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert's industry experience as a business leader and a customer inspired him to create TeamSupport to give support desk teams the tools and best practices to enhance customer loyalty and positively impact product sales.

Focus on Your Customers’ Success: Strategies for Retaining B2B Customers in Turbulent Economic Times

This decade has begun with economic uncertainty. From COVID-19 to political and social movements, businesses of all types have been impacted by these events...

From Chaos to Harmony: Why It Might Be Time to Change Your B2B Customer Support Software

In everyday life, people are bombarded with the concept of “change” and “switch.” Whether it’s driving by a billboard advertising a cool new car...

Why B2B support needs sentiment analysis

Getting to the root of a problem for a customer is one of the most important tasks a customer support professional has. For this...

Six B2B Customer Support Trends for 2020 and Beyond

There is no doubt the customer support space has changed over the last decade. With advancements in mobile technology, communicating with customers is easier...

3 Building Blocks for Successful B2B Customer Support Teams

While the responsibilities of a B2B and B2C customer support team are, for the most part, the same — answering customer issues and resolving...

How IBM Watson can help B2B support teams reduce churn

All customer support teams have experienced the “stomach drop” feeling that typically accompanies hearing that a big customer is canceling. And although it sometimes...

Watch Your Language: How to Converse with Customers More Effectively

“I’m going to put you on hold for just a second.”; “I think you misunderstood me just now — what I actually said was…”;...

Steps to prep your support team for the holidays

The holidays are often seen as high-volume times for retailers and other business-to-consumer organizations. However, business-to-business companies also ...

Top Five Ways Customer Service Affects Bottom Line Results

Virtually all businesses acknowledge the importance of customer satisfaction – it’s usually right there in the mission statement. But the...

Top Three Ways to Personalize the Customer Service Experience

Nothing can make customers feel more like a cog in a machine than reaching out for help via a call or email and facing...

Harness Three Social Trends Impacting Customer Support Teams (and Boost Your Bottom Line)

Customer support today is vastly different than it was just 10 years ago. Early in my tech career, the phone was the primary method...

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