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Mukesh Gupta

Mukesh Gupta
I currently work for SAP as Customer advocate. In this capacity, I am responsible to ensure that the voice of the customer is being heard and play the bridge between customers and SAP. Prior to joining SAP, I have worked with different organizations serving in different functions like customer service, logistics, production planning & sales, marketing and business development functions. I was also the founder-CEO of a start-up called "Innovative Enterprises". The venture was in the retail & distribution business. I blog at http://rmukeshgupta.com.

Intentions (Announcements) Vs Actions

The Announcements We have recently had a lot of announcements around businesses deciding not to use plastic straws as they wreck havoc on the environment…

ABCDEFG of Successful Digital Transformation

I came across this very interesting post by John Hagel, where he brings up a very interesting topic, one that I feel strongly about –…

Feeling Stuck When Solving a Complex Problem?

When we are working on a complex problem and are stuck, one the best ways to find inspiration to unstuck ourselves is to move away…

What is better – Being People Centric or Being Process Driven?

One of the decisions that every business needs to make, in order to continue to grow is to put in place processes that can provide…

To succeed, Optimise the one variable that matters

One of the things that almost everyone of us does is to optimize. We optimise our time, our money and at times even our relationships.…

Lessons from Apple and the Swiss Watch makers

I read this post that shared the fact that in the previous quarter, Apple sold more watches than all Swiss watch makers put together. I…

Become a Referrals Ninja

It is a well-known fact that one of the best ways to generate new leads for a business is by asking for referrals. However, not…

Entrepreneurship – Creating Opportunities Where None Exists

It was April of 1976. It was one of those evenings when Gary Dahl, an advertising professional was having beer with his friends. His friends…

The Role of Marketing in Scaling a Small Business using Customer Centricity

One way that small businesses can continue to be not only relevant but in some ways even compete (or out-compete the large competitors) is through…

6 ways to grow your curiosity

Holding a curious mindset is a great starting point when you’re leading your team or organization. If you’re in a truly new space, you won’t…

How to Run a Good Brainstorming Session

Last week I was invited to run a Design thinking experiential workshop for the STC conference in Bangalore. We had about 70 people in...

A Simple Guide to Building an Engaged Team

Premise: We don’t need tons of research to tell us the importance of having employees who are engaged in their work. It shows up in...

How can We Encourage Experimentation and Risk Taking Among Our Employees

This is one of those stories that we hope never happened with us. I was a fresh graduate with no experience and in my first...

What’s Killing our Creativity?

Scene 1: I was visiting a hospital today to visit someone who is admitted there to get through a minor surgery. He was supposed to...

The Role Entrepreneurs Can Play To Bring The AI Revolution to Work With Least Disruption

Premise: There is a growing realisation amongst us in the world that we are currently just moving towards a future where most of the existing...

Declaration of Independence – Here is to the Crazy One’s

One of my favourite ads of all time is the Apple ad – “Here’s to the crazy one’s“. This advertisement is a call to...

What could Tiffany’s Do?

Premise: Last week the Wall St. Journal featured a story on Tiffany & Co’s “midlife crisis.” The piece highlighted the jewellery brand’s struggle to regain its “cool”...

Entrepreneurs Bring Ideas to Life

Premise: Today, we have machines which can work as assembly line workers, hotel clerks, concierge, nurses, companions for elders, lawyers, doctors, drivers, artists, journalists, gamers,...

Future of Work: Rewriting Learning Rules for the Digital Age

Premise: There is a lot of buzz around the very concept of the “Future of Work” and what it will entail. Deloitte released their fifth...

3 Character Traits of a Good Innovation Manager

Premise: Almost every CEO that i meet wants to find out a way to out-innovate their competition. They want to innovate to improve their profits....

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