Mukesh Gupta

The Future of Banking –  Promises and Threats

The past decade has already seen a lot of industry structures being redefined with leaders going bust and new age companies taking their place. One of the industries that seems to be on the cusp of going through a similar upheaval seems to be...

The Tale of 2 Hair Stylists

I would like to share with you what I have seen happen with two hair stylists in my neighbourhood. I would call the first hair stylist one as HS1. This saloon has been around in my neighbourhood for a long time, about 15 – 16...

Why You Lose Deals

I was attending an online sales kick off meeting where i heard Anthony Iannarino present. He is an international speaker, author, and sales leader. He posts daily sales tips and insights to The Sales Blog. Learn more about Anthony, his keynotes & workshops, or...

PBTO32: Succeeding at Social Media Marketing and the Art of People with Dave Kerpen

Podcast: Play in new window | Download Subscribe: iTunes | Android | Email | Who is on the show today: In this episode, we host Dave Kerpen, the founder and CEO of Likeable Local, a social media software company serving thousands of small businesses, as well…

Invisible Problems

I just finished reading the book – Meaningful, by Bernadette Jiwa. In the book she talks about the importance of “Invisible Problems”and refers to a TED Talk delivered by Tony Fadell. I watched the talk and would recommend that all entrepreneurs should watch the...

Lessons in Being Remarkable from an Unlikely Place – A Museum

This post is for everyone of us who is responsible for creating experiences for our customers. I visited the Paper Museum in Basel yesterday and was blown away by the experience. We have all visited museums.. These visits are all about soaking in the information,…

PBTO31: Insights on B2B Selling and Leading a B2B Sales team with Alok Goyal

Podcast: Play in new window | Download Subscribe: iTunes | Android | Email | In this episode, we host Alok Goyal, Partner at Stellaris Venture Partners and until recently, he was the Chief Operating Officer of SAP India Pvt. Ltd., a large global software company’s...

PBTO30: Digital Marketing strategies for Startups with Anshul Sushil – Founder & CEO: Boring...

Podcast: Play in new window | Download Subscribe: iTunes | Android | In today’s podcast episode, we host Anshul Sushil who is a co-founder of a Gurgaon based startup marketing company called Boring Brands. In this free wheeling conversation, Anshul talks about: His journey and experiences in…

PBTO27: Selfish, Scared and Stupid – A Guide to Navigating Change

Podcast: Play in new window | Download Subscribe: iTunes | Android | In this episode of Pushing Beyond the Obvious, we host author and innovation consultant Dan Gregory to talk about the Impossible Institute and changing human behavior. We are living today in a world…

Customer Awareness and Customer Care

The post articulates the importance and difference between both categories, which I completely agree and wanted to bring in my perspectives on the same. Both customer satisfaction and customer support are targeted towards customers who are vocal about what they think and feel about the...

A Taste of Leadership – The transition from Either/Or to Both/And

I had the opportunity to watch a TEDx Talk delivered by Alf Rehn recently and blown away by not only the way he delivers the talk but also the way he presents a very important concept – we are today in an economy where...

PBTO26: Sales Strategies to Succeed in Selling to Crazy Busy People with Jill Konrath

Podcast: Play in new window | Download Subscribe: iTunes | | In today’s episode, we bring to you Jill Konrath. Jill is an author and a sales consultant. She has written three best selling books for sales people.              ...

Why Marketing Should Own Customer Loyalty

When I ask a room full of marketing professionals, What is the role of marketing? the typical responses are some variation of “Getting customers into the sales funnel”. When I then ask them What role do they play in keeping these customers happy and loyal?…

PBTO 25: Fostering Innovation When Failing is Not an Option

Podcast: Play in new window | Download Subscribe: iTunes | | Today, we host Peter Vander Auwera. HE is the founder of Innotribe and Corporate Rebels United. He shares what he has learnt from running an innovation incubator, where, failure is not an option. We...

Google to Alphabet and a New Model for Organisational Growth

In a blog post, that seems to have surprised almost everyone, Larry explains their reasoning behind the need to create Alphabet and how the new structure will provide focus, leadership and independence to all their businesses, while allowing both Sergey and Larry the time and latitude...

PBTO23: Building Fiercely Loyal Communities – @SarahRobinson

In this free wheeling conversation, we talk about the importance of building a fiercely loyal community, what defines a fiercely loyal community and how can brands go about building this kind of fiercely loyal communities. Most important learnings from the conversation: In a world where…

PBTO22: Growing Your Business By Building an Army of Zombie Loyalists – @PeterShankman

Podcast: Play in new window | Download Subscribe: iTunes | In today’s episode, we host Peter Shankman. He is an author, entrepreneur, speaker, and worldwide connector. He is recognised worldwide for radically new ways of thinking about Customer Service, Social Media, PR, marketing and advertising. The New York…

Starting Movements instead of Businesses

I recently watched a TEDx Talk titled, “How to start a movement | November Project | TEDxBeaconStreet”. This was about the founders of the November project sharing their success at holding open workout sessions across cities and their learnings from the experiment about starting...

Book Recommendation: Sprinkles – Creating Awesome Experiences Through Innovative Service

In this short, sweet and highly insightful book, Chip Bell takes us on a 9 course gourmet meal and shows us how one can go about creating innovative service experiences without breaking the bank. He also shares with us his secret sauces that when added...

Hiring – Whose Job is It Anyway?

Oh No, not another interview This is how I felt when I was asked to attend my 4th interview for a customer service role at Saint Gobain Glass more than a decade back. I had already gone through a series of aptitude tests and 3...

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