Mukesh Gupta

Future of customer service in a social world

In the good old days, if we had to contact our bank or for that matter any business, we used to reach out to...

Customer centricity & Chief Customer Officers

In the recent times, we have started to see a lot of organizations pay a lot more attention to their customers and have inducted...

The lure of large deals

If you are a sales leader, working in the software industry, you would know the importance that any organization places on the deal size. The...

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