Mukesh Gupta
Mukesh Gupta
I currently work for SAP as Customer advocate. In this capacity, I am responsible to ensure that the voice of the customer is being heard and play the bridge between customers and SAP. Prior to joining SAP, I have worked with different organizations serving in different functions like customer service, logistics, production planning & sales, marketing and business development functions. I was also the founder-CEO of a start-up called "Innovative Enterprises". The venture was in the retail & distribution business. I blog at http://rmukeshgupta.com.
Reframing Failure as Iteration Fosters More Innovation
One of the biggest hurdles in fostering a culture of innovation in an organization is the fear of failure. This is one of the...
Burger King (Norway) Gives Away BigMacs to test the Loyalty of their Fans!
Burger King (Norway) Gives Away BigMacs to test the Loyalty of their Fans! December 12, 2013 Mukesh Gupta Leave a comment Go to comments Burger…
How Can Children help Sales Executives Regain Control On their Sales Process (B2B)
In the past couple of months, I have had the opportunity to interact with sales leaders in India, China, Singapore and Australia. One thing...
Whats Your Contribution?
Yesterday, I was running a workshop to introduce the concept of design thinking to a bunch of college students with the following as the...
This is the Time to Re-design Your Sales Planning Process
Right now is the most important time of the year for a sales leader. Its the time when you not only are trying to...
The Most Important Decisions That we Make as Leaders
In 2006, I was being interviewed by Saint Gobain Glass for a role in their customer service, production planning and logistics team. I had...
As Leaders, We all Should Follow Rule No. 6
In his book, "The Art of Possibility", Ben Zanders offers pearls of wisdom. One of the most important piece of wisdom that we can...
Some Possibilities for Re-inventing Video Advertisements
One of the most sacred piece of consumer advertising in the past was the 6 second spot in Television. Advertisers qued up to buy...
Three Conversations that Help you Remain Customer Centric
In a blog post, Eric Barker shares the insights from Harvard Business School professor Gautam Mukunda, author of Indispensable: When Leaders Really Matter...
How can CEO’s Lead in Uncertain Times and Thrive – Great advice from Ram Charan
Ram Charan shares very valuable advice to CEO's on how to lead your organizations in uncertain times. Do take the time to watch the...
Transforming Organization Culture
This weekend I happened to watch a play by "Yours Truly Theatre" titled "Bhagwaan Dhoondo", which loosely translated means "The Search for your Own...
The Real Higher Education Challenge
Recently, there has been a lot of discussion around Higher education and how this is creating student debt at an alarming rate. There are...
Brands Beware! We can turn the tables on You!
Complaining about a brand, that fails to deliver on its promise on social media is now a given. A consumer has now taken this...
Two Kinds of Loyalty Programs
There are two types loyalty programs that a brand can run: Bought Loyalty: All loyalty programs that rely on points and freebies against the points...
Going from Products to Services
One of the biggest challenges that most product organizations face is to constantly innovate and be a step ahead of their competitors. Most of us...
Rethinking the Role of a Bank
Can banks transform themselves to remain relevant both in the financial economy and for the network economy? Traditionally, the role of the banks have been...
Innovation Isn’t an Idea Problem, Nor is it a Recognition Problem
In a recent HBR article with the same title, David Burrus argued that Innovation is a recognition problem. He also went on to propose...
Don’t Just Create Content, Create Curiosity
Nothing has had more impact on the amount of content being created than the advent and growth of social media. There has been a growing...
Creating Raving Fans for Your Brand
Is it possible to create raving fans for your brand and that too with not too much budget? Of course. In fact, the more budget...
Are Twitter Contests the Next Big thing in Customer Engagement?
In the last 2 weeks, I have seen a flurry of twitter contests being run by various brands, including news channels (ABP News), Software...